Matrimonial services and matchmaking in KCT is supported by involvement and support from efficient relationship managers that supports development of user profiles based on preferences, cultures and lifestyles. KCT has claimed that their processes are influential in addressing and finding better-matched partners according to user information, expectations, and preferences.

Social networking profiles in KCT continues to suggest and develop matches according to preferences and details of an individual even after they have been married or their subscription has ended. KCT has claimed that they have contributed to successful marriages and relationship development of about 1 million lives and has successfully managed to develop more than 1000 success stories under their services.

KCT profiles are developed as an integral part of an individual's interaction with this matrimonial site. As the tag line suggested “Once a KCT always a KCT”, indicates that organisation serves good care to its customers until their marriage happened. The service took full responsibility of its customer’s marriage and benefits are continued until the customers find their right matches.